Oxford Sofa

Delivery

Comfort Connect aims to ship orders quickly, with most orders shipping within 7 days and up to 14 days. Delivery times typically range from 3-10 days after shipment. Customers will be contacted by phone to schedule a delivery date and time and by the courier 30-60 minutes before delivery. For any questions or concerns about shipping eligibility, please contact comfort.connect@outlook.com before placing an order. Thank you for choosing Comfort Connect for your shipping needs.

Returns

To start a return, please contact us at comfortconnect@outlook.com. If your return is accepted, we will arrange a date and time for the courier to collect the product(s). A courier collection charge of £100 per item will be applied. In addition, a 20% restocking fee administration charge (based on the total order value) will be deducted from your refund. These fees cover the costs of handling, inspection, and processing of made-to-order furniture. Upon receiving the returned items our team will thoroughly inspect the items and deduct any amount for any damages.

Please see our Return and Refund Policy for the further details.

Comfort Connect FAQs

Q: Can you deliver to my location?

A: Yes, we offer free delivery within 200 miles of our factory in Yorkshire. For locations beyond this radius, we may charge a fee of £50. Please note, if our couriers are unable to deliver to your location, we will notify you to cancel your order. If you are uncertain about the delivery fee for your area, please email us at comfortconnect@outlook.com before placing your order.

Q: When can I expect my order to be delivered?

A: We strive to deliver your order as soon as possible. Our average delivery time is between 5 -10 days. Once you place your order, we will reach out to you with an exact delivery date and a 4 hour delivery window. If you need an estimated delivery date prior to placing your order, please don't hesitate to contact us. However, we can only provide an exact delivery date the week of the delivery.

Q: What are my payment options?

A: We accept a variety of payment options: Credit/debit cards, Klarna, Clearpay (0% interest, paid in 4 installments, with the first payment made on ordering and the remaining 3 installments paid over the next 6 weeks), and cash on delivery (Kindly email us if you'd like to pay via cash on delivery. Please note that this option is not available for all orders)

Q: Do I have to assemble the sofa myself? Can I pay extra for assembly?

A: Our sofas are designed for easy assembly, however, if you'd prefer our couriers to assemble them for you, we do offer assembly service for an additional fee of £20, that will be payable directly to the couriers. If you opt for this service, please notify us via email after placing your order.

Q: What happens if there's an issue with my order?

A: In the rare case that there is an issue with your order, our primary goal is to resolve it for you. This may involve shipping replacement parts or addressing defects. For further information on this please consult our refund policy page. Please note that we do not accept returns on orders that have been customized to specific measurements.

Q: I accidentally provided the wrong address, what do I do now?

A: If you provided the wrong address, please notify us as soon as possible. If you misspelled or gave the wrong address, simply email us at comfortconnect@outlook.com and we will ship to the correct address.

Q: Can I cancel my order?

A: Yes, you have 24 hours to cancel your order without incurring any fees. Should you choose to cancel your order after this period, please contact us via email. Kindly note that cancellation fees may be incurred if your order is already in production.

Q: Can you help me with a question not answered here?

A: Of course! We are here to help you every step of the way and will be more than happy to assist you. If you have a question that hasn't been answered here, please don't hesitate to email us at comfortconnect@outlook.com, for a prompt response, please include your order number.

Colour/Image

Please be aware that the colours and designs displayed on our website may not be an exact representation of the actual product due to various factors such as device screen settings, lighting conditions during photography, and slight variations in manufacturing. Our product images are intended to serve as a guide only and should not be considered as completely accurate. As a customer, it is your responsibility to ensure that you are satisfied with the product's colour and design before making a purchase.

Size

Please note that all our products are handmade, and as such, there may be slight variations in their dimensions. We allow for a tolerance of up to 5 cm each way (length, width, and height). This means that the final measurements of your product may differ slightly from the stated dimensions on our website. These small differences are a natural result of the crafting process and do not affect the quality or functionality of the product. By placing an order, you acknowledge and accept this size variation.

Bespoke Service

We understand that every home is unique, which is why we offer a bespoke service tailored to your individual needs. Whether you’re looking for a specific size, colour, or design, our team will work closely with you to create a piece that perfectly complements your space. Each item is handmade to order, giving you a truly personalised product crafted with care and attention to detail.

Swatches

To help you make the perfect choice, we offer a selection of fabric and material swatches. This allows you to experience the textures, colours, and finishes in your own home before finalising your order, ensuring complete confidence in your bespoke piece.

How to Order: Simply get in touch with us via email with your requirements. We’ll provide you with a tailored quote, and once you confirm your order, we’ll begin crafting your piece and arrange delivery straight to your door.